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Replai

A fixed monthly price. No overage charges.

Plans differ by conversations and team size. Starter has a 14-day free trial.

Starter

14-day free trial
Price
NT$799 / month
Conversations a month
300
Team members
Up to 3
At 80%
Replai lets you know
At 100%
The Agent stops and hands over to your team
Overage charges
Never

The trial needs a credit card. Cancel within 14 days and you are not charged.

Growth

Recommended
Price
NT$2,999 / month
Conversations a month
2,000
Team members
Up to 10
At 80%
Replai lets you know
At 100%
The Agent stops and hands over to your team
Overage charges
Never

After signing in, choose Growth on the billing page in Settings.

Prices are in New Taiwan dollars (TWD).

By continuing, you agree to our Terms of Service and Privacy Policy.

Included in both plans

  • LINE Official Account and the website chat widget, plus early access to Messenger and Instagram
  • Any number of Agents, each with its own knowledge, rules and channels
  • Both reply modes: the Agent answers first, or it only drafts
  • Human handoff and the shared inbox
  • See unanswered questions, test answers before you publish, and review the last seven days of handovers

How billing works

How conversations count, what happens at the allowance and how the trial starts, all in one place.

FAQ

  • What counts as a conversation

    A conversation is one support exchange with one customer, however many messages it takes. A one-to-one chat becomes a new conversation when the customer writes again after 24 hours without messages. A conversation with unfinished work, such as an active human takeover, continues. A LINE group chat counts as one continuing conversation.

    The allowance is shared by all Agents on your plan and resets with each billing period.

  • When you reach the allowance

    Replai warns you when 80% of the monthly allowance is used. At 100%, the Agent stops replying and hands conversations to your team: customers get the handoff message, and the conversation appears in the inbox’s Needs attention view, where your team answers it. Upgrading the plan raises the allowance.

  • The free trial

    The Starter plan includes a 14-day free trial. Sign in with Google, and Replai creates your workspace and walks you through creating the first Agent. Starting the trial takes a credit card on the billing page: cancel within 14 days and you are not charged; after the trial, the plan bills monthly. An Agent can go live during the trial, since publishing needs either an active subscription or a trial.

  • Planned plan

    A bring-your-own-key plan is planned at NT$399 per Agent a month. It would use your own model API key and have no cap on conversations. It is not available yet, so Starter and Growth are the plans you can choose today.