Guides
Start with How Replai works, then follow the setup guides. Use Troubleshooting when an answer or connection needs attention.
- How Replai worksReplai answers customers from your product knowledge and hands off to a person when needed. Setup steps, answer settings and ways to improve answers.
- Knowledge sources: what a Replai Agent learns fromFiles, web pages, websites, Google Drive, GitHub repositories and text: what a Replai Agent can learn from, the limits of each source, and how to keep knowledge current.
- Channels: LINE Official Account and website chatConnect Replai to a LINE Official Account, including group chats, or add the chat widget to your website. Status of Messenger, Instagram and WhatsApp.
- Human handoff: when Replai passes a conversation to your teamWhen Replai hands a conversation to a person, the two reply modes, each handoff condition and its default, and what your team and customers see.
- AI support agent or shared inbox: what changes for a SaaS teamHow an AI support agent differs from a shared inbox where people write every reply, when each fits a small SaaS team, and how to switch.
- Troubleshooting: when the Agent does not reply or answers wrongWhat to check when a Replai Agent does not reply on LINE, the website widget does not show, answers are wrong, or the monthly allowance runs out.
Plans and common questions
- PricingStarter: NT$799 a month, 300 conversations, 14-day free trial. Growth: NT$2,999 a month, 2,000 conversations. How conversations are counted.
- FAQAnswers about Replai's channels, knowledge sources, human handoff, languages, pricing and conversation limits, with links to the full guides.
Replai · AIthentic LLC Last updated