# Replai: AI customer support agent for SaaS teams

> Replai is an AI customer support agent for SaaS teams. It answers customer questions in a chat widget on a website or inside an app, LINE Official Accounts, Gmail, Messenger and Instagram, from the product documentation a team provides, and hands conversations to the team's shared inbox when a person is needed. Claude Code, Codex and other AI tools can set it up and run it over MCP or the CLI. It is operated by AIthentic LLC.

Every page below is available in English and Traditional Chinese (zh-TW). Links point to the Markdown edition of each page; the same URL without the .md suffix is the HTML page, which also returns Markdown when requested with Accept: text/markdown. US$0.30 outside Taiwan. Taiwan: NT$5 launch price (standard NT$10), through 2026-12-31 Asia/Taipei. Invoices and reversal credits use the agreed currency. Contact: hello@replai.tw.

## Machine-readable editions

- [Pricing in Markdown](https://replai.tw/pricing.md): US$0.30 outside Taiwan. Taiwan: NT$5 launch price (standard NT$10), through 2026-12-31 Asia/Taipei. Per AI-resolved support case. No monthly or seat fees. Monthly Stripe collection begins only after payment setup.
- [Complete site content](https://replai.tw/llms-full.txt): every page below in one Markdown file
- [API catalog](https://replai.tw/.well-known/api-catalog): the MCP endpoint, its Server Card, documentation and status (RFC 9727)
- [Agent skill: replai-setup](https://replai.tw/.well-known/agent-skills/replai-setup/SKILL.md): Set up and run a Replai AI customer support Agent through Replai's MCP server: connect, choose the Workspace, add knowledge, preview answers, connect a channel, publish, and work the Inbox. Use when the user asks to do this in Replai.

## Pages in English

- [Replai · AI customer support that knows your product](https://replai.tw/en/index.md): AI customer support for SaaS teams. Replai answers your customers from your product docs and brings in your team only when a person is needed.
- [Replai guide: AI customer support for SaaS teams](https://replai.tw/en/guide.md): How Replai works, what it learns from, which channels it supports, when it hands off to a person, and how to fix common problems.
- [How Replai works: AI support from your product docs](https://replai.tw/en/guide/how-it-works.md): Replai answers customers from your product knowledge and hands off to a person when needed. Setup steps, answer settings and ways to improve answers.
- [Knowledge sources for your AI support agent · Replai](https://replai.tw/en/guide/knowledge-sources.md): Files, web pages, websites, Google Drive, GitHub repositories and text: what a Replai Agent can learn from, the limits of each source, and how to keep knowledge current.
- [AI support channels: website, LINE, Gmail, Messenger, Instagram · Replai](https://replai.tw/en/guide/channels.md): One Agent answers on your website or in your app, a LINE Official Account including group chats, Gmail, Messenger and Instagram, with the same knowledge and handoff settings. WhatsApp status included.
- [Human handoff from AI to your support team · Replai](https://replai.tw/en/guide/human-handoff.md): When Replai hands a conversation to a person, the two reply modes, each handoff condition and its default, and what your team and customers see.
- [AI support agent vs shared inbox for SaaS teams · Replai](https://replai.tw/en/guide/ai-support-vs-shared-inbox.md): How an AI support agent differs from a shared inbox where people write every reply, when each fits a small SaaS team, and how to switch.
- [How to choose an AI support agent for a SaaS team · Replai](https://replai.tw/en/guide/choose-ai-support-agent.md): Seven questions to ask before an AI answers your customers: where answers come from, what happens when it doesn’t know, review, channels, pricing, setup and upkeep.
- [Per-resolution vs per-seat pricing for AI customer support · Replai](https://replai.tw/en/guide/per-resolution-vs-per-seat-pricing.md): How per-seat, per-conversation and per-resolution pricing differ for AI customer support, what to check in a resolution definition, and how to estimate a month.
- [AI support on a LINE Official Account: built-in options or Replai · Replai](https://replai.tw/en/guide/line-official-account-ai-support.md): How LINE’s auto-response messages, AI chatbot and announced AI agent platform differ from an AI support agent such as Replai, when each fits, and setup and cost.
- [Connect Replai to Claude Code, Codex, ChatGPT or another MCP client · Replai](https://replai.tw/en/guide/connect-ai-agents.md): Add Replai’s remote MCP server to Claude Code, Codex, ChatGPT or another MCP client: commands, what the first sign-in asks for, available tools, how to revoke access and the CLI alternative.
- [Set up an AI support agent from Claude Code or Codex · Replai](https://replai.tw/en/guide/build-support-agent-with-claude-code.md): Build, test and publish a Replai support Agent from Claude Code or Codex: connect once, import your docs, test the answers, publish and add the widget to your site.
- [Troubleshooting a Replai Agent that does not reply · Replai](https://replai.tw/en/guide/troubleshooting.md): What to check when your Replai Agent does not reply on LINE, the website widget is missing, or an answer is wrong: settings, knowledge and channel status.
- [Replai pricing: pay per AI resolution](https://replai.tw/en/pricing.md): US$0.30 outside Taiwan. Taiwan: NT$5 launch price (standard NT$10), through 2026-12-31 Asia/Taipei. Per AI-resolved support case. No monthly or seat fees. Monthly Stripe collection begins only after payment setup.
- [Replai FAQ: channels, knowledge, handoff and pricing](https://replai.tw/en/faq.md): Answers about channels, knowledge, human takeover and AI resolution pricing.

## Legal (English)

- [Privacy policy · Replai](https://replai.tw/en/privacy.md): How Replai collects, uses, and protects your personal data.
- [Terms of service · Replai](https://replai.tw/en/terms.md): The terms and conditions governing your use of the Replai platform.

## 繁體中文頁面

- [Replai · 懂你產品的 AI 客服](https://replai.tw/zh-TW/index.md): 給 SaaS 團隊的 AI 客服。Replai 用你的產品文件回答客戶，需要真人時才把對話交給團隊。
- [Replai 使用指南：SaaS 團隊的 AI 客服](https://replai.tw/zh-TW/guide.md): Replai 如何運作、從哪些內容學習、支援哪些頻道、什麼時候轉給真人，以及常見問題的排解方式。
- [Replai 如何運作：用產品文件回答客戶的 AI 客服](https://replai.tw/zh-TW/guide/how-it-works.md): Replai 根據你的產品知識回答客戶，需要時轉給真人。設定步驟、影響回答的設定，以及讓回答更準的方法。
- [AI 客服的知識來源：檔案、網站、Google Drive 與 GitHub · Replai](https://replai.tw/zh-TW/guide/knowledge-sources.md): Replai Agent 可以從檔案、網頁、網站、Google Drive、GitHub 儲存庫與文字學習。各來源的限制，以及如何讓知識保持最新。
- [AI 客服頻道：網站 Widget、LINE、Gmail、Messenger 與 Instagram · Replai](https://replai.tw/zh-TW/guide/channels.md): 一個 Agent 同時回答網站或 App 裡的 Widget、LINE 官方帳號（含群組）、Gmail、Messenger 與 Instagram 上的客人，共用同一套知識和轉接設定，也說明 WhatsApp 的支援狀態。
- [AI 客服轉真人：什麼時候交給團隊 · Replai](https://replai.tw/zh-TW/guide/human-handoff.md): Replai 什麼時候把對話交給真人、兩種回覆模式、每個轉接條件與預設值，以及團隊與客戶會看到什麼。
- [AI 客服 Agent 與共用收件匣的比較 · Replai](https://replai.tw/zh-TW/guide/ai-support-vs-shared-inbox.md): AI 客服 Agent 與由人回覆每則訊息的共用收件匣有何不同、各自適合什麼樣的 SaaS 團隊，以及如何轉換。
- [SaaS 團隊怎麼挑 AI 客服 Agent · Replai](https://replai.tw/zh-TW/guide/choose-ai-support-agent.md): 讓 AI 回覆客戶之前該問的七個問題：答案從哪裡來、不知道時怎麼辦、能否先審閱、頻道、計價、設定與上線後的維護。
- [AI 客服按解決成果還是按席次計價 · Replai](https://replai.tw/zh-TW/guide/per-resolution-vs-per-seat-pricing.md): AI 客服按席次、按對話與按解決成果計價有什麼不同、「解決」的定義要確認什麼，以及如何估算一個月的費用。
- [LINE 官方帳號 AI 客服：LINE 內建功能與 Replai 怎麼選 · Replai](https://replai.tw/zh-TW/guide/line-official-account-ai-support.md): LINE 官方帳號的自動回應訊息、AI 聊天機器人與預告中的 AI 代理平台，和 Replai 這類 AI 客服 Agent 有什麼不同、各適合什麼情況，以及設定與費用。
- [把 Replai 連接到 Claude Code、Codex、ChatGPT 或其他 MCP 用戶端 · Replai](https://replai.tw/zh-TW/guide/connect-ai-agents.md): 把 Replai 的遠端 MCP 伺服器加到 Claude Code、Codex、ChatGPT 或其他 MCP 用戶端：指令、第一次登入要做什麼、可用的工具、如何撤銷存取，以及改用 CLI 的方式。
- [用 Claude Code 或 Codex 設定 AI 客服 Agent · Replai](https://replai.tw/zh-TW/guide/build-support-agent-with-claude-code.md): 在 Claude Code 或 Codex 裡建立、測試並發布 Replai 客服 Agent：連接一次、匯入文件、測試回答、發布，再把 Widget 加到網站。
- [疑難排解：Agent 沒有回覆或答錯時 · Replai](https://replai.tw/zh-TW/guide/troubleshooting.md): Replai Agent 在 LINE 上沒回覆、網站 Widget 沒出現或回答錯誤時，該檢查哪些設定、知識與頻道狀態。
- [Replai 定價：AI 解決了，再付費](https://replai.tw/zh-TW/pricing.md): 台灣：上市優惠 NT$5，正式價 NT$10，優惠至 2026-12-31（Asia/Taipei）；台灣以外 US$0.30。 每個由 AI 獨立解決的客服問題計費，無月費或席次費。完成付款設定後按月透過 Stripe 收款。
- [Replai 常見問題：頻道、知識、轉接與定價](https://replai.tw/zh-TW/faq.md): 了解頻道、知識、人工接手與 AI 成果計價。

## 法律文件（繁體中文）

- [隱私權政策 · Replai](https://replai.tw/zh-TW/privacy.md): Replai 如何蒐集、使用及保護您的個人資料。
- [服務條款 · Replai](https://replai.tw/zh-TW/terms.md): 使用 Replai 平台所適用的條款與條件。