---
title: "Replai pricing: plans, conversations and free trial"
url: https://replai.tw/en/pricing
language: en
last_updated: 2026-10-01
publisher: "Replai · AIthentic LLC"
---

# A fixed monthly price. No overage charges.

Plans differ by conversations and team size. Starter has a 14-day free trial.

**Replai plans**

|  | Starter | Growth |
| --- | --- | --- |
| Price | NT$799 / month | NT$2,999 / month |
| Conversations a month | 300 | 2,000 |
| Team members | Up to 3 | Up to 10 |
| At 80% | Replai lets you know | Replai lets you know |
| At 100% | The Agent stops and hands over to your team | The Agent stops and hands over to your team |
| Overage charges | Never | Never |
| Get started | Start with GoogleThe trial needs a credit card. Cancel within 14 days and you are not charged. | Start with GoogleAfter signing in, choose Growth on the billing page in Settings. |

Prices are in New Taiwan dollars (TWD).

By continuing, you agree to our [Terms of Service](https://replai.tw/en/terms) and [Privacy Policy](https://replai.tw/en/privacy).

## Included in both plans

- LINE Official Account and the website chat widget, plus early access to Messenger and Instagram
- Any number of Agents, each with its own knowledge, rules and channels
- Both reply modes: the Agent answers first, or it only drafts
- Human handoff and the shared inbox
- See unanswered questions, test answers before you publish, and review the last seven days of handovers

## How billing works

How conversations count, what happens at the allowance and how the trial starts, all in one place.

[FAQ](https://replai.tw/en/faq)

- ### What counts as a conversation A conversation is one support exchange with one customer, however many messages it takes. A one-to-one chat becomes a new conversation when the customer writes again after 24 hours without messages. A conversation with unfinished work, such as an active human takeover, continues. A LINE group chat counts as one continuing conversation. The allowance is shared by all Agents on your plan and resets with each billing period.
- ### When you reach the allowance Replai warns you when 80% of the monthly allowance is used. At 100%, the Agent stops replying and hands conversations to your team: customers get the handoff message, and the conversation appears in the inbox’s Needs attention view, where your team answers it. Upgrading the plan raises the allowance.
- ### The free trial The Starter plan includes a 14-day free trial. Sign in with Google, and Replai creates your workspace and walks you through creating the first Agent. Starting the trial takes a credit card on the billing page: cancel within 14 days and you are not charged; after the trial, the plan bills monthly. An Agent can go live during the trial, since publishing needs either an active subscription or a trial.
- ### Planned plan A bring-your-own-key plan is planned at NT$399 per Agent a month. It would use your own model API key and have no cap on conversations. It is not available yet, so Starter and Growth are the plans you can choose today.