---
title: "Replai · AI customer support agent for SaaS teams"
url: https://replai.tw/en/
language: en
last_updated: 2026-09-26
publisher: "Replai · AIthentic LLC"
---

# Focus on your product. Leave support to Replai.

AI support for SaaS teams. Answers from your product docs, with a human when it matters.

## The question takes a minute.Getting back into focus takes longer.

A customer needs a hand. You leave what you’re building, find the right help article, and write the answer. Then the same question arrives in another conversation.

Give everyday questions a good answer. Save your attention for the ones that need you.

## You already wrote the answer.Let your docs do the talking.

Your getting-started guide. Your help center. The explanation you’ve typed more times than you can count.

Add your documents, individual web pages, or your whole website. Replai uses that knowledge to answer customers in your product’s own context.

[How knowledge sources work](https://replai.tw/en/guide/knowledge-sources)

## An answer when it’s simple.A person when it matters.

Let Replai answer directly, or review its drafts before they go out. Set the tone and the boundaries that fit your team.

### Pick up where the conversation left off.

When a customer needs you, take over in the same inbox, with the conversation right there.

[How human handoff works](https://replai.tw/en/guide/human-handoff)

## Be where your users need you.

Start with LINE and your website. Support users from one inbox.

- LINE Official AccountDirect messages and groups: Live
- Website WidgetPaste one snippet into your site: Live

More channels and availability

- Messenger: Early access
- Instagram: Early access
- WhatsApp: Not available

[Channel setup and status](https://replai.tw/en/guide/channels)

## Pricing

Every plan includes a monthly number of conversations. A one-to-one conversation counts as new after 24 hours without a message.

### Starter

14-day free trial

Start looking after your users.

NT$799 / month

300 conversations / month

- Every available channel, unlimited agents
- Up to 3 team members
- Automatic replies, or drafts your team approves
- Human handoff and a shared Inbox
- Unanswered questions, tests and insights

### Growth

Recommended

Grow with your team.

NT$2,999 / month

2,000 conversations / month

- Every available channel, unlimited agents
- Up to 10 team members
- Everything in Starter

By continuing, you agree to our [Terms of Service](https://replai.tw/en/terms) and [Privacy Policy](https://replai.tw/en/privacy).

See other plans

### BYOK

Coming soon

NT$399 / agent / month

Bring your own API key.

No conversation limit · Use your own model API key

[Pricing details and how conversations count](https://replai.tw/en/pricing)

## A few things to know

[Read all FAQs](https://replai.tw/en/faq)

### Where do I start?

Sign in with Google, create an agent, then add your product docs as files, pages, a website or text. Ask it questions in the preview, connect LINE or the website Widget, and publish.

### Can I control what the AI says?

Yes. An agent can answer directly, hand over to a person when needed, or only write drafts your team approves. You set its rules, take over in the Inbox, and hand the conversation back to the AI when you're done.

### Which channels are supported?

LINE Official Accounts and the website Widget are live, Messenger and Instagram are in early access, and WhatsApp is not available yet. Every plan includes all available channels.

### How do billing and the trial work?

Every plan includes a monthly number of conversations; a one-to-one conversation counts as new after 24 hours without a message. Starter comes with a 14-day free trial.